Shipping & Return Policy
You will receive a delivery confirmation and tracking number by e-mail as soon as we ship your order.
- Free local delivery in Vienna within 2-3 working days
- Free delivery within the European Union from a purchase value of €60 within 2-5 working days
- Free delivery for the rest of the world from a purchase value of €150
These delivery times do not include any delays that might happen with your delivery courier.
All our deliveries are made by Post, DHL and Deutsche Post.
DUTIES AND TAXES
International orders (shipments outside the EU) may be subject to customs or import duties once the order reaches its destination country. Unfortunately, we do not cover the cost of import duties and taxes and therefore every buyer has to assume responsibility for these potential additional costs. As import duties and taxes vary from country to country, we recommend you to contact your local customs office for more information before placing an order.
Please have in mind that we can’t guarantee that our photos will reproduce the exact same true appearance of the product. We are doing our best to get as accurate products shots as possible. Note that all prints are hand printed and the pattern placement will be unique on each garment. Boho Babes shall have no liability in case products are sold out, nor for image or typographical errors on the website, inaccurate prices and incorrect information with regards to whether a product is in stock. The customer will be informed in these cases through e-mail.
RETURN POLICY AND MONEY-BACK GUARANTEE
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Failure to comply with this return policy will mean that the return is only accepted at our discretion. Please note that it's your responsible to contact customer service in time for receiving a waybill or other guidelines regarding returns. Items must be returned in mint condition and unused with all tags still attached and in the original box. If you choose to return your ordered items in a different package we can charge you for that.
Boho Babes has the rights to refuse returns not meeting these requirements.
Please note that return delivery costs are the responsibility of the customer.
Unfortunately, we cannot accept returns on gift cards.
We recommend keeping your receipt until the refund process is completed. Refunds will be made using the payment method originally used when making the purchase. Please note that international customs duties and sales taxes are not refunded (for shipments outside the EU).
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you have any further questions you can always contact us via firstname.lastname@example.org.
We hope you enjoy your dresses and that we see you soon.